You can cancel your subscription anytime through the “Manage Subscription” link in your order confirmation email or directly here:

👉 Manage your subscription

From there you can:

• Cancel all future orders immediately
  
• Skip or reschedule a shipment
  
• Update payment details or shipping address
  

Once cancelled, there will be no further charges. If an order has already shipped, it will still arrive, and cancellation will apply to future orders only.

Once your order is processed, you should receive an email with a tracking number. You can use this tracking number at the following link to monitor your shipment:

👉 Track your order here

Due to unexpectedly high demand, some shipments are taking longer than usual to arrive. We sincerely apologize for the delay and thank you for your patience. Rest assured your order is in the system and on the way.

If you would like to return your order, please note you are responsible for the shipping costs and any customs duties. For orders over $75, we recommend using a trackable service and sending us the tracking number once dispatched so we can monitor it.

All returns should be sent to:

Name: Shengyan

Contact Number: 18257117968

Contact Email: 674107115@qq.com

Mailing Address: 5st Floor, West Gate, Zhejiang Boshang Optoelectronics Co., Ltd., Hezhuang Street

Respective Region: Qian Tang

City: Hang Zhou

Province/State: Zhejiang

Zip Code: 311222

Country: China

Refunds are processed once the item arrives at our facility.

⚠️ Please note: if your order has already shipped, it can only be refunded once it is received and returned to us. Make sure to track your order first, and once delivered, you are welcome to send it back.

Some jars do not come with a scoop, but you can use a regular kitchen teaspoon (≈ 2.5 g).

Recommended Serving Chart (for Reference):

Under 25 lb: 1 teaspoon daily

25–75 lb: 2 teaspoons daily

Over 75 lb: 3 teaspoons daily

Sprinkle the powder on your dog’s food once daily with a meal.